Mr. Electric CSR Career - Mr. Electric of Cary/Chapel Hill

Are You Wanting A Career Vs. A Job?

Are you getting paid regularly on Friday?
Do you have the flexibility to work daylight hours vs. overtime?
Are you able to take a vacation consistently?
Is the culture where you work in alignment with your values?
Are you a voice in your company vs. just a number?
Are you able to move up in your company?
Does your employer recognize your value?
Is your employer careful to follow safety guidelines for you?

If the answer to any of these is NO, and you are a high-caliber Customer Service Representative in the Greater Chapel Hill, NC area, we'd love to talk to you!

Unbeatable Work-Life Balance With Great Pay & Great Advancement Opportunities!

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:

Receive incoming calls in professional and courteous manner
Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions

Job Requirements

Minimum two years customer service experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Smoke-Free

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Work Location: One location

Job Benefits

Pay: $12.00 – $15.00 per hour

Benefits:

401(k)
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

8 hour shift
Monday to Friday

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Overview:

At Mr. Electric of Central North Carolina, our local electricians will make sure our customers’ property operates at its peak performance level. We can help upgrade and improve electrical systems, so they are more energy-efficient and, most importantly, safe. We get it right the first time, delivering the most comprehensive electrical installation, upgrade, and repair solutions available for homes in Chapel Hill, Durham, Apex and surrounding areas.

Mr. Electric of Central North Carolina has been locally owned and serving the people of Chapel Hill and surrounding areas since 2015. With an emphasis on customer service and safety, we strive every day to provide the best possible experience to all of those that we serve.

Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement
I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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